Refund policy

Allbirds offers an extended seasonal return policy to make gift shopping more convenient and stress-free, ensuring that recipients have adequate time to decide whether a purchase meets their needs. Products purchased between November 1, 2025, and December 24, 2025, are eligible for returns or exchanges until January 16, 2026. This extended window is designed to accommodate the holiday period, allowing both shoppers and gift recipients extra flexibility.

To qualify for a return or exchange, items must be in their original state. Products should be unworn, unwashed, undamaged, and include all original tags. Maintaining these standards allows Allbirds to handle returned items responsibly and, when appropriate, make them available for resale. Items that show evidence of use, alterations, or wear may not be eligible for processing under this policy.

Certain products are excluded from returns or exchanges, including items marked as final sale, such as gift cards, insoles, and other merchandise explicitly labeled as non-returnable. Additional exclusions may apply based on product type or promotional terms, so it is recommended to check individual product details before completing a purchase.

Customers are responsible for return shipping costs. Any shipping fees paid at the time of purchase are non-refundable, even if a product is returned. Refunds for approved returns are issued to the original payment method used during checkout and cannot be redirected to another form of payment or store credit, except where required by law.

Returns and exchanges must be processed within the same country in which the original purchase was made due to differences in inventory systems, taxation, customs, and shipping logistics. Products purchased through third-party retailers must be returned or exchanged directly through that retailer, in accordance with their policies, rather than through Allbirds’ channels.

Allbirds manages orders, returns, and exchanges with consideration for inventory availability and operational efficiency. The company reserves the right to limit quantities, decline purchases, cancel orders, or refuse returns when necessary to maintain fair access to products and ensure smooth operations. Decisions may be influenced by factors such as stock constraints, suspected misuse of policies, or logistical requirements.

In cases where an order, sale, or return is declined or canceled, Allbirds’ responsibility is limited to refunding any amounts already paid. The company is not liable for additional losses, damages, or costs arising from these decisions. These guidelines support consistent and efficient handling of transactions while protecting both customers and inventory.

By providing clear instructions and an extended return period, Allbirds aims to create a reliable and flexible shopping experience during the holiday season. This approach balances the needs of customers with responsible product management and operational effectiveness, giving shoppers confidence when selecting gifts and ensuring a smooth process if a return or exchange becomes necessary.